John Boone

About

I love to learn new technology and to help people understand how to use applications and services, such as setting up email clients, fixing issues with misconfigurations. Using probing questions helps determine a root cause of an issue and find a best course of action or to find other possible solutions.

You may contact me through my linkedin profile.

Experience

Sykes Enterprise (Aug 2017 – Current)

o Technical Support TBD


Bluehost.com (Apr 2009 – Jun 2017)

Technical support and associated hosting services

o Support for web hosting services

o Billing Support

o Technical Support

o Following targeted sales guides

o Using phpMyAdmin to manage SQL Databases

o SEO, Search Engine Optimization

o Finding and using existing themes

o Building new themes for a cleaner more modern web design

o Listening to customer to find a best course of action

o Patience to teach customers at their level of understanding

o Asking probing questions

o Setup and configure email apps

o Determining issues and finding most effective solutions

Ancestry.com (2005 – 2008)

o Taught genealogy research

o Advanced search techniques to find the more difficult research projects

o Online, Offline resources and book sales


Dentrix DentalCare (Mar 2004 – May 2004)

o Received a certificate of excellence in customer support


Dietitian Nutritionist Cook (2002 – Feb 2004)

Payson Nursing and Rehab

o Prepared various specialized and regular meals

o Always served meals on scheduled times

o Specified guidelines for food preparation, storage and cleanup

Adecco (Jan 2001 – Jan 2002)

o Quality Testing for Novell applications

o Beta software projects

o Web page updates

o Transcribed meetings with beta clients

WordPerfect / Novell (Aug 1983 – Sep 2000)

Novell acquired WordPerfect in June of 1994

o Production, or product assembly

o Technical support

o Testing engineer

o Systems administrator

o IS&T (Information Systems and Technology)

o Managed network employee accounts

o Maintained software and updates on servers worldwide

o Maintained department webpage

o Maintained desktop applications

o On-call to maintain a high server uptime

o Remote access support

o Trained and provided remote access documentation

Education

Utah Valley State College, General Education (1981 - 1982)

Brigham Young University, Provo Utah.  Computer Science (1983 - 1986)

Awards and Training

o Bluehost.com -- Web Advisor - Product and sales guides.  ( 8 years)

o Ancestry.com -- Technical, Customer Support and book sales.  (4 years)

o Dentrix --  Award for Excellences in Technical Support.  (under 1 year)

o WordPerfect / Novell -- Tech Support, System Administrator, IS&T (Information Systems and Technology). (17 years + 1 year as a contractor)

Linkedin Profile


References with Permission


References not listed here due to privacy.   References can be provided on request to prospective job opportunities.